Last updated: September 2026

Overview

At The Organic Core, we carefully prepare and pack every order from our kitchen in D-17, Islamabad so that our products reach you fresh, safe, and in good condition. We currently deliver across Pakistan through trusted courier partners. This policy explains how we process orders, how long delivery takes, what shipping costs, and what to do if something goes wrong in transit.

We may not always be the fastest, but we aim to be careful, transparent, and reliable. Every order from our kitchen is packed with the same care with which our products are made.

Order Processing and Dispatch

Orders are normally processed and dispatched within 1 to 2 working days after your order is confirmed. Orders placed on weekends or public holidays will be processed on the next working day.

As some of our products are handmade and prepared in small batches from our Islamabad kitchen, we may occasionally require a little additional time to prepare an order, particularly during busy periods or after a new product launch. If there is any significant delay to your order, we will contact you in advance using the phone number or email address you provided at checkout.

Once your order has been packed and handed to our courier partner, you will receive your tracking details so you can follow your parcel from our kitchen to your door.

Delivery Timeframes

Once your order has been dispatched, estimated delivery times are as follows:

• Major cities including Islamabad, Rawalpindi, Lahore, Karachi, Faisalabad, and Peshawar: 3 to 5 working days from dispatch.

• Smaller cities and towns: 5 to 7 working days from dispatch.

• Remote and rural areas: delivery may take longer than 7 working days depending on your location and courier availability.

These are estimated timeframes and are not guaranteed. Delivery timelines may be affected by public holidays, severe weather conditions, courier delays, high-volume periods, or other circumstances beyond our control. We will always do our best to keep you informed if we become aware of a significant delay affecting your order.

Shipping Charges

Standard delivery charges are calculated and displayed at checkout based on your order and delivery location. You will see the exact shipping cost before you confirm your order and payment. There are no hidden charges added after checkout.

From time to time we may offer free shipping promotions on selected order values or during specific campaigns. Any active promotion will be clearly displayed on our website and will be applied automatically at checkout when the qualifying conditions are met.

Cash on Delivery

We offer Cash on Delivery for eligible locations across Pakistan. When placing a COD order, please ensure that your phone number and delivery address are complete and accurate, as our courier partner may contact you to confirm your delivery slot or address before arriving.

When the courier arrives, please have the exact or required amount ready. Our courier partners are not always able to provide change for large denomination notes, so having the correct amount available will help the delivery go smoothly.

Please note that COD availability may vary depending on your city and the courier partner serving your area. If COD is available for your location, it will appear as a payment option at checkout.

Tracking Your Order

Once your order has been dispatched from our Islamabad kitchen, you will receive tracking details through the contact information provided at checkout. Use these details to monitor your parcel as it makes its way to you. If your tracking information does not update for more than 48 hours after dispatch, contact us at theorganiccore@gmail.com or WhatsApp 03275054092 and we will follow up with the courier on your behalf.

Damaged or Tampered Parcels

We pack every order carefully before it leaves our kitchen. However, if your parcel arrives visibly damaged, tampered with, opened, or leaking, please do not accept the delivery without documenting the condition of the parcel first. Take clear photographs of the outer packaging before opening it and contact us within 48 hours at theorganiccore@gmail.com or WhatsApp 03275054092 with your order number and photographs.

For verified cases of damage caused during transit, we will arrange a replacement at no additional cost to you.

Undelivered or Refused Orders

If an order is returned to us because the customer could not be reached by the courier, the delivery address was incomplete or incorrect, or the parcel was refused at the door without a valid product-related reason, we will contact you to arrange re-delivery. Re-delivery may involve an additional shipping charge depending on your location.

If you choose not to have your order re-delivered, a refund will not be automatically issued. We will assess the situation and determine the appropriate resolution based on the circumstances, which may include a partial refund minus any shipping and return courier costs.

To avoid undelivered orders, please double-check your delivery address and ensure your phone number is active and reachable at the time of delivery.

Important Notes

Food products should be checked upon delivery and stored according to the instructions provided on the packaging. We are not responsible for spoilage resulting from improper storage after delivery. If you receive a product that is already past its best-before date at the time of delivery, contact us within 48 hours and we will arrange a replacement.

Our courier partners operate independently and we cannot guarantee the conduct or timing of individual deliveries once a parcel has left our kitchen. However, we take full responsibility for the condition and accuracy of every order we dispatch, and we will always work to resolve any issue that arises.

Contact Us

For any questions about your delivery, to report a shipping issue, or to follow up on a delayed or missing order, please get in touch with our team in D-17, Islamabad.

Email: theorganiccore@gmail.com
WhatsApp: 03275054092
Address: D-17, Islamabad, Pakistan

Frequently Asked Questions

How long will my order take to arrive?

Orders are dispatched within 1 to 2 working days of confirmation. Once dispatched, delivery takes 3 to 5 working days to major cities and 5 to 7 working days to smaller cities and remote areas. You will receive tracking details once your order has been handed to the courier so you can monitor it along the way.

How much does shipping cost?

Shipping charges are calculated at checkout based on your order and delivery location. The exact amount is displayed before you confirm payment. We occasionally run free shipping promotions on selected order values, which will be applied automatically at checkout when the qualifying conditions are met.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available for eligible locations across Pakistan. If COD is available for your location, it will appear as a payment option at checkout. Please have the correct amount ready when the courier arrives and ensure your phone number and address are accurate when placing your order.

What should I do if my order has not arrived within the expected timeframe?

First check your tracking information using the details sent to you at dispatch. If your tracking has not updated for more than 48 hours or your order is significantly overdue, contact us at theorganiccore@gmail.com or WhatsApp 03275054092 with your order number and we will follow up with the courier directly and keep you updated.

Can I change my delivery address after placing an order?

If your order has not yet been dispatched, contact us immediately at theorganiccore@gmail.com or WhatsApp 03275054092 with your order number and the correct address. We will do our best to update it before the order leaves our kitchen. Once an order has been dispatched and is with the courier, we are unable to guarantee that an address change can be made, so please double-check your address carefully at checkout.