Our Story

We Are Here to Help

At The Organic Core, when you contact us, a real person reads your message and a real person replies. We are a small team operating from our kitchen in D-17, Islamabad, and we take every message seriously whether it is a question about an ingredient, a query about an order, or a suggestion about something we should do differently. We are not a faceless operation with a ticketing system that holds your message for three days before sending a template response. If you write to us, we will write back. If you call, we will pick up or call you back. That is the standard we hold ourselves to, and it is the same standard we apply to everything else we make and do

Send Message Call Us

Email Us

theorganiccore@gmail.com

Call Us

03275054092

Visit Us

D-17, Islamabad, Pakistan

What to Include in Your Message

The more detail you give us, the faster we can help. Here is what to include depending on your query:

For order queries

For order queries

include your order number, the name you placed the order under, and a description of the issue. If your parcel arrived damaged, include photographs of the outer packaging and the affected product.

For product questions:

For product questions:

tell us which product you are asking about and what you would like to know. If you have a specific allergy or sensitivity, tell us and we will give you the most accurate information we have about that product's ingredients

For returns and exchanges:

For returns and exchanges:

include your order number, the product you wish to return or exchange, the reason, and whether the item is still sealed and unopened. This allows us to confirm eligibility and give you return instructions in the same reply

For general feedback:

For general feedback:

tell us what you think, good or bad. We read all of it and we take it seriously. Real feedback from real customers genuinely shapes what we make next

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Frequently Asked Questions

How quickly will you respond to my message?

We aim to respond to all messages as quickly as we can. WhatsApp is the fastest route for a
quick answer. For more detailed queries sent by email, we aim to respond within one working
day. Messages sent on weekends or public holidays will be answered on the next working day.
We read every message and no genuine enquiry goes unanswered
What is the best way to contact you about an order?

WhatsApp 03275054092 is the fastest way to reach us for order-related queries. When you
message us, include your order number and a brief description of the issue and we can usually
look into it and reply in the same conversation. For queries that involve photographs, such as
damaged parcels, email is better as it handles attachments more reliably.
Can I visit your kitchen or store in person?

We are based in D-17, Islamabad, Pakistan, but we do not currently operate a walk-in shop or
public kitchen. All orders are placed through our website and delivered across Pakistan through
our courier partners. If you have a specific reason for wanting to visit, contact us first at
theorganiccore@gmail.com and we will do our best to accommodate you
I have a suggestion for a new product. Can I share it?

Absolutely. We love hearing ideas from customers and take every suggestion seriously. Several
decisions we have made about our range have been shaped by customer feedback. Send your
idea to theorganiccore@gmail.com or drop us a message on WhatsApp 03275054092 and we
will read it and get back to you
Do you offer wholesale or bulk orders?

Yes, in limited quantities. Because everything we make comes from our small-batch kitchen in
Islamabad, we cannot take on wholesale partners without being confident we can supply them
consistently. If you are interested in carrying our products, email us at
theorganiccore@gmail.com with your business details and we will have an honest conversation
about what is possible.