faq – The Organic Core

Frequently Asked Questions

Everything you want to know about our products, ingredients, ordering, and delivery, answered honestly.
If your question is not here, reach us at 03454013167 or through our contact page and a
real member of the team will get back to you.

Our Products

Our collection includes Tough Roots Hair Treatment Oil (200ml, Rs. 1,500), Tough Roots Hair Restoration Serum (50ml, Rs. 1,800), Chilli Oil in Mild and Hot (from Rs. 1,450), Granolyx granola in three variants (from Rs. 1,400), and Blue Sparrow organic soaps in four varieties (Rs. 550 each), all made in small batches with natural ingredients in D-17, Islamabad.

Blue Sparrow soaps are Rs. 550 per bar. Tough Roots Hair Treatment Oil is Rs. 1,500 for 200ml. The Hair Restoration Serum is Rs. 1,800 for 50ml. Chilli Oil starts at Rs. 1,450 for 200ml, with 400ml jars at Rs. 2,200 and combos from Rs. 2,400. Granolyx Classic Sweet starts at Rs. 1,400 for 250g, with kilo packs at Rs. 5,000.

Our products are made with natural ingredients, and Granolyx and Blue Sparrow are made to 100% organic recipes. We do not currently hold third-party organic certification, and we would rather tell you that plainly than imply otherwise.

Granolyx is best within three months of its manufacturing date. Chilli Oil is best within six months. Blue Sparrow soaps last six months when kept dry and away from moisture. Tough Roots oils and serums stay fresh for twelve to eighteen months when stored in a cool, dry place with the lid tightly closed.

We are based in Islamabad, with our kitchen in D-17, and we ship across Pakistan. We sell online through our own website and social media only.

Tough Roots Hair Care

It blends hibiscus, rosemary, amla, ritha, shikakai, black seed, fenugreek seeds, and Vitamin E in a herbal infused formula made to nourish the scalp, strengthen roots, reduce hair fall, and restore shine. Available in 200ml for Rs. 1,500.

It contains almond, castor, keratin, argan, amla, rosemary oil, and Vitamin E, in a concentrated serum designed for daily use as a lighter conditioning and repair treatment. Available in 50ml for Rs. 1,800.

The Hair Treatment Oil is a heavier herbal oil designed for weekly deep treatment of the scalp and hair lengths. The Serum is a lighter, concentrated formula for daily use, absorbing faster and adding conditioning and repair without weight. Used together they cover weekly nourishment and daily maintenance in one routine.

Apply generously to the scalp and work through the lengths of the hair. Massage gently and leave for at least two hours or overnight. Wash as usual. Use once or twice a week for consistent results.

Apply a small amount to the scalp and hair, massage gently, and leave for two hours or overnight. Wash as usual. Use regularly for best results as the botanicals in this formula reward consistency over time.

Both are formulated with natural botanical ingredients. If you have a specific sensitivity to any of the listed ingredients, check the full ingredient list before use. If you are unsure, contact us at 03454013167 and we will help you decide which product suits your hair type best.

Chilli Oil

Both Mild and Hot contain red chilli flakes, oil, garlic, salt, roasted peanuts, spices, sesame seeds, and spring onion greens. The only difference between the two is the heat level.

The Mild delivers a rich, garlicky warmth that builds slowly and stays comfortable. The Hot delivers bold, intense chilli heat that builds quickly and lingers. The character and quality are the same; only the heat level differs.

Spoon it over noodles, eggs, rice, grilled vegetables, or anything that needs a lift. It works as a finishing oil, a dipping sauce, or stirred into yoghurt for something cooler. Start with less than you think you need, especially with the Hot, and build from there.

Yes, the Chilli Oil contains roasted peanuts. If you or someone you are buying for has a nut allergy, please do not use this product.

Both varieties are best used within six months of opening. Keep the jar sealed and store in a cool, dry place away from direct sunlight. No refrigeration is required.

Granolyx

Three. Classic Sweet is naturally sweetened with brown sugar and maple syrup. Granolyx-D is sweetened with honey and is not vegan. Granolyx-D Plus is 100% sugar-free with no added sweetener of any kind. All are made with organic oats, almonds, walnuts, cashews, and seeds.

Granolyx Classic Sweet comes in 250g at Rs. 1,400 and 1kg at Rs. 5,000. Granolyx-D comes in 250g at Rs. 1,600, 500g, and 1kg at Rs. 5,800. Granolyx-D Plus is currently available in 250g at Rs. 1,600 only.

If you want a classic naturally sweetened granola, choose Classic Sweet. If you prefer honey over refined sugar, choose Granolyx-D. If you are avoiding all added sugar, choose Granolyx-D Plus. The 250g pack of any variant is the lowest-risk way to try it before committing to a larger size.

Gluten-free status is not specified for any of the three variants. Granolyx Classic Sweet contains plant-based ingredients. Granolyx-D is not vegan as it contains honey. Granolyx-D Plus vegan status is not specified. Contact us before ordering if you need clarification.

Store in a cool, dry place in the resealable pouch or plastic jar with the seal closed between uses. All three variants are best within three months of the manufacturing date printed on the pack.

Blue Sparrow Soap

Neem & Aloe for a gentle purifying cleanse, Coffee Sugar & Honey for combined cleansing and exfoliation, Loofah Exfoliating for a firm physical scrub built into the bar, and Radiance for a brightening daily wash. All are Rs. 550 per bar.

All four are made for face and body. The Loofah Exfoliating Soap is the most active and should be used with gentle pressure on the face. The others are gentle enough for daily facial use.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Yes. Blue Sparrow bars are made with a natural soap base, organic peels, and natural essence. The Organic Core does not currently hold third-party organic certification, and we would rather tell you that plainly than imply otherwise

Each bar has a shelf life of six months from purchase when kept dry and away from moisture between uses. Store on a draining soap dish rather than in standing water to extend its life significantly.

Ordering and Delivery

Browse the shop, add products to your cart, and check out. We accept Cash on Delivery for eligible locations across Pakistan. All prices are shown in PKR at checkout with no hidden charges.

Shipping charges are calculated and displayed at checkout based on your order and delivery location. We occasionally offer free shipping promotions on selected order values.

Once dispatched, delivery takes 3 to 5 working days to major cities and 5 to 7 working days to smaller cities and remote areas. You will receive tracking details once your order has been handed over to the courier.

For hygiene and food safety reasons, opened food products, personal care products, and handmade soaps cannot be returned. Unopened products may be eligible for exchange or return. If your order arrives damaged, incorrect, or missing an item, contact us within 48 hours of delivery at theorganiccore@gmail.com or whatsapp 03275054092.with your order number and photographs

Email us at theorganiccore@gmail.com or WhatsApp us at 03275054092. Our team is happy to help before and after your order.

Still have a question?

If your question is not answered above, our team in Islamabad is happy to help. Reach us by phone, Instagram, or the contact page and we will give you a straight answer before you order, not just after.

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