Last updated: September 2026

Introduction

At The Organic Core, we respect your privacy and are committed to handling your personal information honestly and responsibly. This policy explains what information we collect when you visit our website or place an order, how we use it, who we share it with, and what rights you have over it. We have written it in plain language because we believe you deserve a clear explanation, not a wall of legal text that nobody reads.

By using our website or placing an order with us, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our website.

Who We Are

The Organic Core is a small-batch natural food and personal care brand based in D-17, Islamabad, Pakistan. We sell online through our Shopify-powered store and deliver across Pakistan. Our product range includes Tough Roots hair care, Chilli Oil, Granolyx granola, and Blue Sparrow organic soaps, all prepared in small batches from our kitchen in Islamabad.

If you have any questions about this policy or how we handle your personal information, contact us at theorganiccore@gmail.com or WhatsApp 03275054092.

What Information We Collect

Information You Give Us Directly

When you place an order, we collect your full name, delivery address, city, province, postal code, phone number, and email address. This is the minimum information we need to process your order and arrange delivery.

When you create an account on our website, we store your login credentials and any address or order history associated with your account.

When you contact us by email or WhatsApp, we retain the content of that conversation so we can follow up and resolve your query properly. This includes any product questions, complaints, or feedback you share with us.

When you sign up for our newsletter or subscribe to harvest updates through the website, we collect your email address for that purpose only.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, the pages you visit, and how you arrived at our site. This information is collected through cookies and analytics tools and is used to understand how our website is used and to improve the shopping experience.

Payment Information

If you pay by card, your payment details are entered directly into Shopify's secure payment system. We never see, receive, or store your full card number, CVV, or any other sensitive payment credentials at any point in the transaction. For Cash on Delivery orders, no payment information is collected online.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your order. Your name, address, and phone number are used to pack your order and pass it to our courier partner for delivery. Your email address is used to send you an order confirmation and dispatch notification.

To communicate with you about your order. If there is a delay, an issue with your delivery, or a question about your order, we will use your contact details to get in touch directly.

To send marketing communications. If you have subscribed to our newsletter, we will use your email address to send occasional updates about new products, seasonal offers, and news from our kitchen. You can unsubscribe at any time.

To improve our website. We use aggregated and anonymised analytics data to understand how customers move through the site and where we can improve the experience. This data does not identify you personally.

To respond to your enquiries. When you contact us by email or WhatsApp, we use the information you provide to answer your question and resolve any issue as quickly as possible.

To comply with legal obligations. We may use or retain your information where required by Pakistani law or regulation, including for tax and accounting purposes.

How We Share Your Information

We do not sell your personal information to anyone. We share it only in the following limited circumstances:

• Courier partners receive your name, delivery address, and phone number solely to arrange and complete your delivery.

• Shopify stores your order information, account details, and payment transaction records on our behalf and operates under its own privacy policy.

• Legal requirements may require us to disclose your information if required by law, a court order, or a government authority in Pakistan.

• We do not share your information with advertisers, data brokers, or any other third parties beyond those listed above.

Cookies and Tracking

Our website uses essential cookies to keep your shopping cart active and remember your session, and analytics cookies to help us understand how visitors use the site. You can manage or disable cookies through your browser settings. Disabling essential cookies may affect how the website functions.

How We Store and Protect Your Information

Your personal information is stored within Shopify's secure cloud infrastructure using industry-standard encryption. We access your order and customer data only when needed to process, pack, or resolve an issue with your order. We retain order information for a minimum of five years to comply with standard accounting and tax requirements. To request deletion of your personal data, email us at theorganiccore@gmail.com.

Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. You may unsubscribe from our newsletter at any time using the unsubscribe link in any email or by contacting us directly. To exercise any of these rights, contact us at theorganiccore@gmail.com or WhatsApp 03275054092.

Changes to This Policy

If we make changes, we will update the date at the top of this page. We will not reduce your rights without clear and prominent notice.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch with our team in Islamabad.

Email: theorganiccore@gmail.com
WhatsApp: 03275054092
Address: D-17, Islamabad, Pakistan

Frequently Asked Questions

What personal information does The Organic Core collect?

We collect the information needed to process and deliver your order: your name, delivery address, phone number, and email address. If you pay by card, your payment details are processed securely through Shopify and are never stored by us. If you subscribe to our newsletter, we collect your email address for that purpose only. We also collect anonymised technical data through cookies to help us improve the website.

Do you sell my personal information to third parties?

No, never. We share your information only with our courier partner to arrange delivery and with Shopify to process your payment. We do not sell, rent, or share your personal information with advertisers, data brokers, or any other third parties.

How can I unsubscribe from your newsletter?

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email we send you, or by contacting us directly at theorganiccore@gmail.com or WhatsApp 03275054092. We will remove you from our mailing list promptly. Unsubscribing from marketing emails does not affect your ability to place orders or receive order confirmations.

How long do you keep my personal information?

We keep your order information for a minimum of five years to comply with standard accounting and tax record-keeping requirements. If you would like us to delete your personal data sooner, contact us at theorganiccore@gmail.com and we will do so unless we are legally required to retain certain records.

How do I request access to or deletion of my personal data?

Contact us at theorganiccore@gmail.com or WhatsApp 03275054092 with your request. For access requests, we will provide you with a summary of the personal information we hold about you. For deletion requests, we will remove your data unless we are required to retain it by law. We aim to respond to all data requests within a reasonable timeframe.